Store Policy

HOW TO RETURN:

Place items in shipping bag with your order number inside of the package. 

Mail the package back to: 

P.O. Box 55

Nankin, OH 44848

Customers are responsible for all costs associated with shipping a return, as well as their tracking number upon sending their return.

Please review our store policy below. 

RETURN POLICY

 

We do NOT need to be notified of a return prior to shipping the return.  

• ALL SALE ITEMS ARE FINAL SALE.
• ALL ITEMS PURCHASED USING A DISCOUNT 30% OR MORE IS FINAL SALE.

• All returned items must still have the ORIGINAL TAGS on them. 

• Returned merchandise must be UNWORN and UNWASHED. Items that appear worn, have stains, or smell of cigarette smoke, deodorant, pet hairs or odors, etc. will not be accepted. If an item has been worn once, it will not qualify for a return.

• Merchandise may be returned for a STORE CREDIT ONLY within 30 days of delivery. The store credit total will be the amount paid for the product. The store credit will only be given for the item, not for any shipping and handling charges.

• When making a return, please include the original invoice and any notes (written or via email) as to why it is being returned.

• Exact colors of merchandise may vary due to photography lenses, indoor / outdoor lighting, and computer monitor resolutions. Clothing patterns may also vary. These situations do not qualify as defects and the buyer will pay return shipping if a return to our warehouse is attempted.

• The customer is responsible for all return shipping costs. We recommend using a shipping method that provides a tracking number for your reference.

• Store Credit will be issued within 5-7 business days of receiving your return.

• If an order is placed prior to receiving a store credit code, we cannot refund that amount to you. You will need to use that store credit on any future purchase. 

• If you send back an item that does not qualify for a return we will ship the order back to the customer.

• If we receive a package back from the shipping carrier due to the address provided being undeliverable, we will contact you for an updated address but it is the customers responsibility to contact us to have their item resent out or refund processed.

 

EXCHANGES

Exchanges are allowed is product is undamaged and in unused condition. Customer is responsible to send item to our P.O. Box along with desired size or color exchange. If item arrives damaged or used, the item will be sent back.

Please send exchanges to:

P.O. Box 55

Nankin, OH 44848

SHIPPING

Shipping and order processing will take at minimum 4- 5 business days to be processed and packaged before they are shipped out of our warehouse. Once your order has shipped, it will ship via the shipping method selected and paid for at checkout. Please note that some orders may contain custom items that are being produced in house and could possibly take more time to complete and ship.  

Calico is NOT responsible for:

• Delays with UPS shipping

• International Duties or Customs charges

• Products that are lost or damaged in the mail. The US Postal Service or UPS will be responsible once we ship the packages.

• Products marked delivered by the Post Office. You will need to contact your local Post Office to obtain information regarding your package.

If there is a problem with your tracking number or package delivery, please contact the courier directly prior to contacting us. Please allow 1-4 business days for your tracking information to show. In some rare cases, tracking information may not update, but you will still receive your order. Please contact us after the estimated delivery time has passed.

All our shipments include Tracking with Delivery Confirmation. If your tracking information confirms that the item has been delivered to your order address, but you have not received your order, please contact the carrier directly to investigate this issue. We cannot be held accountable for packages where tracking information states the package has been delivered to your order address.

Carrier Contact Numbers:

• USPS: 1-800-275-8777

• International USPS: 1-800-222-1811

We are NOT responsible if the package is not delivered in the guaranteed shipping times as it may take 1-2 business days to process the order and we cannot be held liable for USPS guarantees. If the item is not delivered in time, please contact USPS (1-800-ASK-USPS). We will NOT refund additional shipping charges if USPS fails to meet their guaranteed shipping times. 

WRONG ADDRESS DISCLAIMER: 

It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. We are not responsible if a package is shipped back to us due to an incorrect or undeliverable address. We do our best to speed up processing and shipping times, hence there is a very small time gap to cancel/change your order or to change the address of the order. If you decide to cancel your order or change your shipping address, please write to us at calicoapparel@gmail.com as soon as you place your order. We will do our best to make the change, however we cannot guarantee that we will be able to do so. If our shipping staff contacts you regarding an incorrect address and a reply is not received from the customer within 24 hours, the order will be cancelled and refunded.

 

DEFECTS OR PROBLEMS WITH YOUR ORDER?

• If you have received an item with any problems or defects, please contact our warehouse within 3 DAYS to inform us of the issue. If we are not notified within 3 days of receiving the item, then it will no longer qualify for a return or replacement. You must include a photo of the damage / defect with your email.

• We are not responsible for damages to clothing caused by improper care or handling, or incorrect sizing.

• Exact colors of merchandise may vary due to photography lenses, indoor / outdoor lighting, and computer monitor resolutions. Clothing patterns may also vary. These situations do not qualify as defects and the buyer will pay return shipping if a return to our warehouse is attempted.

 

DEFECTIVE/DAMAGED ITEMS PROCESS

1. Use your smartphone to take pictures of the defective or damaged area and email the images to calicoapparel@gmail.com, including the tag in the image showing it is still attached.

2. Indicate "Defective" or "Damaged" in the subject line.

3. Include the first and last name on your Calico Western Apparel account, order #, and product code/name of the item.

You will receive a response from our customer service support team within 24-72 hours.